Happy, successful people
Case Study: Total Cleaning Ltd
Polished to Perfection: How We Helped Total Cleaning Recruit the Right Leader
Recruitment Project
Total Cleaning Ltd is a professional commercial cleaning company based in High Wycombe, specialising in office, retail, medical, and educational facility cleaning. With over twenty years of experience, they offer services ranging from office and carpet cleaning to window and end-of-tenancy cleaning. Known for their high standards and excellent customer service, they have built a strong reputation for reliability and quality in Buckinghamshire and beyond.
“Thank you once again for all your excellent help on this, it truly was a pleasure working with you on this project”
[Chris Prentice, Owner of Total Cleaning Ltd]
The Challenge
Total Cleaning was at a pivotal moment. With a rapidly growing client base across Buckinghamshire, the business needed a brilliant Head of Operations to oversee its large team of cleaners and ensure seamless service delivery.
The role demanded more than just operational expertise—it required local knowledge, strong people skills, empathy, professionalism, and the ability to juggle client relationships while keeping operations running smoothly. The ideal candidate needed to be hands-on, flexible, able to drive, and, above all, aligned with the company’s vision for growth and excellence.
The company’s entrepreneurial owner, already stretched thin, had struggled to find the right person independently. Frustrated and under pressure, he needed a trusted recruitment partner to get it right. That’s where we stepped in.
Our Approach
Understanding the urgency and complexity of the hire, we took a tailored, strategic approach:
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Deep Dive Discovery – We worked closely with the owner to understand the business, its culture, and the unique challenges of the role.
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Targeted Search & Selection – Using our extensive network and expertise, we sought out candidates with operational experience, leadership skills, and a genuine understanding of people.
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Rigorous Screening – Every candidate was assessed not just for skills, but for their ability to work flexibly, manage staff effectively, and become a true right-hand partner to the owner.
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The Results
Following our recruitment drive, we had a standout selection of candidates, many of whom both met, and exceeded the criteria outlined in the job description.
Our screening processes identified six great options for Total Cleaning to interview.
From this selection, they were truly spoiled for choice, and complained about having “a wonderful problem” as choosing was such a tough decision!
They made an offer to a candidate that they described as “exceptional” and reached out to another one to discuss another business opportunity.
As a result, we successfully placed an exceptional Head of Operations who ticked every box:
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Experienced in operations and people leadership
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People-focused, with a natural ability to build trust with both colleagues and clients
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Locally based, flexible and committed to business growth
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A true partner to the owner, easing the workload and driving success
Total Cleaning Ltd now has a trusted Head of Operations who understands both the business and its people—allowing them to focus on growth with confidence.
The process lasted just three weeks; from advertisement to offer, and we were delighted to partner with Total Cleaning on this project.
Client Testimonial
Tara and her team are true HR experts. I have been working with Tara for a little over a year now and she has always handled any projects with absolute professionalism. For a SME sized Company like mine who is not big enough to have a full time HR function, Tara's organisation is a perfect "bolt on" that we use when required.
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Thank you Tara and your team for the excellent work you do.
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Chris Prentice.